Sisal & Natural Fiber Rug FAQ CATEGORIES:
PRODUCTS
Sisal’s textured look is a favorite of interior designers. Sisal is a natural fiber derived from the 'agave sisalana' cactus plant. Sisal grows in semi-arid regions. The largest producers of sisal are located in northeast Brazil and Africa. Sisal fibers (which can be up to three feet long) are sustainably harvested by hand from the leaves of the cactus plant. Sisal is not the same fiber as coir or jute. Sisal is stronger and more durable than other natural fibers. Sisal is therefore preferred for carpet and rugs. Sustainable Lifestyles flooring products are 100% authentic sisal (not a sisal blend with other fiber).
Sisal wool is a combination of the best of both worlds. Sisal wool has the look, texture and durability of sisal with the soft feel underfoot of wool. Sisal wool is made of 60% wool and 40% sisal.
Seagrass is a durable, economical plant fiber derived from tropical grasses. Our seagrass is imported directly from China. Seagrass reeds are thick and rigid. The non-porous skin is smooth to the touch and gives a slight natural sheen. Seagrass is only available in its natural color, which has an organic, green cast and becomes less green overtime. Seagrass is the most stain resistant fiber we offer.
What is mountain grass or hemp?
Mountain grass is grown in the highland fields of China. Chinese Mountain Grass is also known as Hemp. It is similar in texture to seagrass (reed-like) but because of the dryer growing conditions has a deep shade of brown.
What are the advantages of natural fibers?
Sisal, seagrass and mountain grass area rugs and wall-to-wall carpet have excellent durability for residential and light commercial applications. The machine woven, natural fibers are anti-static, non-toxic and colorfast. The plant material creates healthy indoor humidity levels and prevents the build-up of static.
What sizes are your rugs available in?
Most of our rugs are offered in as small as 2x3 and large as 16'2" wide. You can choose any size in one-inch increments.
How do I determine what size I need? Determining what size is easy to measure. Looking at the room, decide the area you would like to cover. Measure in feet and inches; i.e., 6’ 4” x 9’ 10”. Here are some guidelines for specific rooms:
Yes, we offer round, ovals, octagons and cut-outs. Please note that rounds and ovals can be finished with serging or narrow border.
Most of our rugs have a latex backing that provides padding and prevents curling and slipping.
Yes. We can apply C.O.M. fabric on any rug to coordinate with your client's décor. The rug will be finished to the width of your choice, padded and with mitered corners. Fabrics should be upholstery weight. Please inspect your fabric to be sure there are no flaws or defects before sending it to us. We cannot be responsible after it is applied to the rug. Send us at least 1 linear foot more than your longest rug length. Please note that rugs purchased with C.O.M. fabric cannot be returned.
Where should natural fiber flooring be used indoors?
Living rooms, family rooms, entry halls, bedrooms, computer workstations, home offices, exercise rooms and covered patios. Natural fibers provide a massaging underfoot, which is preferred for rooms where you do not sit on the floor.
Can natural fibers be used outdoors?
For rugs that can be used outdoors see our new complete line of outdoor rugs. Natural fiber floor coverings are for indoor use only and should be used in a covered area; protected from the elements. Natural fiber rugs are highly recommended for enclosed and screened porches. Do not expose to rainfall or allow to become water saturated (i.e. sisal and seagrass are NOT for bathroom, sauna, Jacuzzi, uncovered patio deck, swimming pool or roof top patios).
How do I care for my natural fiber rug?
Natural fiber floor coverings are relatively easy to maintain because dirt does not cling to the hard fibers, but rests loosely in the weave. Natural fibers do not show dirt readily.
What are the advantages of our stain guard?
Our stain guard is an acrylic polymer fabric and textile stain guard. Natural fibers and other fabrics treated with this stain guard will repel water and resist virtually all cold liquid spills and even oily soil. It contains no ozone depleting chemicals. As we highly recommend treating natural fiber rugs with our stain guard to protect against spills and increase the life of the rug, we apply it to all rugs and carpet except Seagrass.
ORDERING
Qualifed dealers can place an order by phone, fax or email. To order by phone call us toll free at 1-800-287-3144, phone 952-448-9602. To order by fax- send a fax to 952-448-9603. Our email is sales@sustainablelifestyles.com
We are open Monday through Friday, 8:30 A.M. to 4:30 P.M. cst.
SHIPPING AND DELIVERY
Your rug will be made and shipped within 3 to 4 weeks. Custom shapes can take 5 days longer. Broadloom typically ships withing 2-3 business days providing the item is in stock. We will inform you if your order will take a longer period of time. Shipping time is 3-5 business days.
Can you ship to Canada, Alaska, Hawaii and Puerto Rico?
Yes, we can ship to these locations. Hawaii and Puerto Rico ship via UPS 2nd Day air for rugs up to 9x12. For rugs larger than 9x12, we will quote you on extra shipping charges.
What methods of transportation do you use to ship?
Yes, we can expedite your shipment via UPS 3 Day Select, 2nd Day Air or Next Day Air. Larger rugs that ship via Freight Carrier are more difficult to expedite.
If my client needs the rug for a special occasion, do you have expedited service?
Yes, there are two ways to expedite your order: expedited shipping (see above) and expedited service. Expedited service places your order at the top of the production schedule and can usually be shipped out within 24-48 hours. The cost for this is an additional 25% of the cost of the carpet or rug(s).
Packaging note: On larger area rugs we wrap very carefully and wrap sisal scraps around the outside of the package at both ends and the middle. The scraps are not the same as the rug you ordered.
TERMS AND CONDITIONS OF SALE
All prices are F.O.B. Minneapolis, MN and are subject to change. Payment terms are Pre-paid, terms available with pre-approved credit. A 2% per month late fee will be charged to all overdue account balances.
CLAIMS AND ADJUSTMENT POLICY
Claims covering merchandise custom sized or shape, cut or installed with visible defects, wrong color or off dye lots will not be considered.
Claims for manufacturing defects should be sent in writing with accompanied photos to the customer service department.
No claims of any type will be entertained if presented more than one year from the date the merchandise was delivered to the customer.
No merchandise can be returned, or adjustments made unless authorized.
Claims will not be considered for pulled or missing tufts.
Pile Crush, Shading, Water-marking, Pooling, Fuzzing, Pilling, Shedding or Soiling are not manufacturing defects and cannot be considered as reason for adjustments.
No claims will be considered for damage as a result of improper cleaning.
Claims for shipping damages shipped collect or third party should be handled directly with the carrier. Merchandise shipped prepaid which is damaged in transit must be reported to customer service within 10 days so that a freight claim can be filed.
Claims will not be considered for labor and handling charges.
We will not re-stock merchandise that is custom or specially ordered. We reserve the right to decline any request for re-stocking. Customers are responsible for all freight charges on restock goods.
We assume no responsibility for labor, freight, lost time, etc.
PRICING AND PAYMENT QUESTIONS
How do I find out the cost of a custom rug?
To order or receive a price on a custom rug, you can calculate the custom square foot price x the total square feet of the rug. For pricing, click on the Price List icon on the home page.
COMPANY POLICIES
What is Sustainable Lifestyle's return policy?
Sustainable Lifestyles stands behind every product we sell. If, for any reason, you are not satisfied with your purchase please contact us. No merchandise may be returned without a written authorization issued by our claims department. No unauthorized returns will be accepted.
